Shipping & Delivery Policy

Last Updated: May 19, 2026

Thank you for shopping with Cake House Jalandhar. We are committed to delivering your cakes and bakery products fresh and on time.

1. Delivery Areas

We currently deliver orders within selected areas of Jalandhar and nearby locations. Delivery availability may vary depending on your location and delivery slot availability.

2. Delivery Timings

Orders are delivered during our working hours. Delivery slots are subject to availability and may vary during weekends, festivals, and special occasions.

  • Standard Delivery: Same day or scheduled delivery
  • Midnight Delivery: Available for selected locations and products
  • Festival & Peak Days: Delivery timings may be delayed due to high order volume

3. Order Processing

Orders are processed after successful payment confirmation. Customized and designer cakes may require additional preparation time.

4. Shipping Charges

Delivery charges may apply based on:

  • Delivery location
  • Order value
  • Delivery time slot
  • Special delivery requests such as midnight delivery

Applicable delivery charges will be displayed during checkout before payment.

5. Delivery Attempts

Please ensure that the recipient is available at the delivery address during the selected time slot.

If the recipient is unavailable:

  • Our delivery partner may contact the customer or recipient.
  • Redelivery may incur additional charges.
  • Perishable items like cakes cannot be returned or rescheduled after failed delivery attempts.

6. Delayed Deliveries

While we strive to deliver on time, delays may occur due to:

  • Traffic conditions
  • Weather conditions
  • High seasonal demand
  • Incorrect address or contact details
  • Unexpected operational issues

We appreciate your understanding in such situations.

7. Damaged or Incorrect Orders

If you receive a damaged, incorrect, or incomplete order, please contact us immediately with photos of the product within 2 hours of delivery.

We will review the issue and provide an appropriate resolution.

8. Contact Information

For shipping or delivery-related support, contact us:

Cake House Jalandhar
Website: https://cakehousejal.com/
Phone: +91 76966 69243
Email: cakehousejal@yahoo.com